The platform

The clinic back office,
made calm.

Five capabilities that used to live in five tools — scheduling, the client portal, telehealth, charting with AI Scribe, and billing — designed as one continuous experience from first booking to settled invoice.



01 / Scheduling

A calendar the whole
team can trust.

Self-serve booking that takes clients about ninety seconds, a colour-coded view across every counsellor, and reminders that quietly do the work of a full-time coordinator.

  • Self-serveClients book, reschedule, and cancel inside guardrails you set.
  • UnifiedEvery counsellor, room, and location on one screen.
  • RemindersAutomated email and SMS nudges that cut no-shows by roughly a third.
Week view · 3 counsellors
Mon6 sessions · 1 openAda, Marcus, PriyaFull
Tue5 sessions · 2 open2 telehealthOpen
Wed7 sessionsIntake dayFull
Thu4 sessions · 3 openReminders sentOpen
02 / Client portal

A private space
that feels like yours.

Every clinic gets a branded subdomain. Clients arrive to a portal that looks and feels like an extension of your practice — not a generic vendor login.

  • BookManage appointments and reschedule without a phone call.
  • IntakeForms and consents completed before the first session.
  • MessageSecure, unhurried communication with their counsellor.
  • PaySaved cards and receipts, handled quietly in the background.
riverstone.nimbli.ca

Welcome back, Sarah.

Your next session is Thursday at 1:00 with Priya.


Reschedule Intake form · done Message Priya Card on file
03 / Telehealth

Encrypted video,
no extra tools.

A composed waiting room, consent verified before the session begins, and encrypted 1:1 video that runs in the browser. No separate app, no meeting links scattered across inboxes.

  • Waiting roomClients arrive to a calm holding space, not a cold call.
  • ConsentVerified and recorded before video connects.
  • EncryptedSecure 1:1 sessions, hosted on Canadian infrastructure.
Session · encrypted
Consent verifiedRecorded at 12:58Ready
Client in waiting roomSarah · joined 12:59Admit
AI Scribe standing byDrafts note on your approvalPaused
04 / Charting & AI Scribe

Notes that follow
the conversation.

Structured charting for counselling, paired with an AI Scribe that drafts the session note as you work. You review, edit, and approve — nothing reaches the chart on its own.

SOAP & DAP formats Risk flags for review Always human-approved

AI Scribe is rolling out to clinics now.

Draft note · pending your review

Client presented with reduced anxiety since last session. Reported improved sleep and consistent use of grounding techniques. Discussed workplace stressors; identified two coping strategies to practice before next visit…


Approve & save Edit draft
05 / Billing & insurance

Money, tracked
to the dollar.

Stripe payments and saved cards for clients, automated third-party invoicing for FNHA, ICBC, and other funding sources, and a dashboard that tracks accounts receivable by source in real time.

  • PaymentsStripe, saved cards, and automatic receipts.
  • Direct billingAutomated invoicing for FNHA, ICBC, and third-party funders.
  • AR dashboardSee what's collected, pending, and outstanding — live.
Billing summary · not received yet
$FNHA49 sessions$4,410
$FNHA (RSW)10 sessions$1,500
$Private direct billing1 session$90
$Total outstanding84 sessions · 4 sources$8,115
One system

Each part knows
what the others did.

A booking creates the intake. The session opens the note. The note closes the invoice. Because it's one platform, the whole day moves without re-entry — and nothing falls between the tools.